Privacy policy

Privacy Policy for Cafe Runner

Last updated: [Date]

Welcome to Cafe Runner (“we”, “our”, or “us”). We operate a food delivery platform that allows users to order food from nearby restaurants and get it delivered to their location.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Cafe Runner mobile application and related services.

By using our app, you agree to the practices described in this Privacy Policy.


1. Information We Collect

a. Personal Information

We may collect the following personal details when you use Cafe Runner:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Payment-related information (handled securely via third-party payment gateways)

b. Location Information (Important)

We collect your device’s location (GPS, Wi-Fi, or network-based location) to:

  • Show nearby restaurants

  • Provide accurate delivery addresses

  • Enable real-time tracking of your orders

  • Assist delivery partners in reaching your location

Your location is NEVER shared publicly and is only used to improve order and delivery accuracy.

c. Usage Data

We automatically collect information such as:

  • Device type

  • App version

  • IP address

  • App activity (features used, pages visited)

d. Cookies & Tracking

We may use cookies or similar technologies to enhance app performance and user experience.


2. How We Use Your Information

We use the collected information to:

  • Create and manage your account

  • Process and deliver your orders

  • Provide customer support

  • Improve app performance and features

  • Prevent fraud and ensure platform safety

  • Send service notifications such as order updates


3. How We Share Your Information

We may share your information with:

a. Delivery Partners

Your name, contact number, and delivery location are shared only with the assigned delivery person to complete your order.

b. Restaurants

We share the order details and necessary contact information so they can prepare your order.

c. Service Providers

These include payment gateways, analytics tools, SMS/notification services, etc.

d. Legal Requirements

We may disclose information if required by law, regulation, or government request.

We do NOT sell or rent your personal information to any third party.


4. Location Data Disclosure (Play Store / App Store Requirement)

Cafe Runner accesses your device location even when the app is in use to:

  • Show nearby restaurants

  • Provide accurate delivery location

  • Allow delivery partners to reach you

  • Enable real-time order tracking

Location access is optional, but without it, some features may not work correctly.


5. Data Security

We take appropriate technical and organizational measures to protect your data from:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Destruction

Although we strive for high security, no method of transmission over the Internet is 100% secure.


6. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data

  • Correct incomplete or inaccurate information

  • Delete your data

  • Withdraw consent for location or notifications

  • Request a copy of your stored information

You can contact us anytime to exercise these rights.


7. Children’s Privacy

Cafe Runner is not intended for children under 13, and we do not knowingly collect information from them.


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted within the app with a revised “Last updated” date.


9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: support@caferunner.com
Phone: +917991195087


If you want, I can also generate:
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✅ Refund & Cancellation Policy
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